Human Resources Management

Tourism and Culture Management, Publication in the Diário da República - Despacho nº 14880/2013 de 15/11/2013

5 ECTS; 1º Ano, 2º Semestre, 30,0 T + 30,0 TP

Lecturer
- Maria Graciete da Purificação Reis Henriques Honrado

Prerequisites
Not applicable.

Objectives
1 - To know the fundamental processes of HPH in an organization.
2 - Articulate the various HR procedures.
3 - Demonstrate autonomy in people's management.
4 - Reveal critical and reflective sense about people's management.

Program
1 - Human Resources Management: approach to theoretical evolution.
2 - Recruitment (main stages).
3 - Selection (tests and interviews).
4 - Analysis and description of functions (concepts and techniques of information collection).
5 - Careers (career concept and types).
6 - Performance management (explanatory factors, classification evaluation methods).
7 - Reward systems (main components).
8 - Training and development of skills (time, teamwork, communication, etc.).
9 - Organizational dysfunctions (absenteeism, stress, burnout, etc.).
10 - Approach to behavioral variables:
– Emotions and emotional intelligence;
- Motivation and satisfaction with work;
– Leadership and decision-making;
– Conflict management and negotiation;
– Structure and culture;
– Technology and innovation;
– Organizational change;
11 - Organizational citizenship behaviors (CCO):
– Organizational effectiveness;
– Human resources management practices that promoter cco;
– The ethical approach and gender equality as CCO (5th SDGs).

Evaluation Methodology
Periodic Evaluation: Written assessments (50%) and work developed in class (50%). Students whose grade is equal to or greater than 10 values is approved and waived.
Exam Times: Written evaluation (100%).

Bibliography
- Hughes, C. (2015). Managing Human Resource Development Programs. UK: Palgrave Macmillan
- Guerra, P. (2013). Humanator XXI Recursos Humanos e sucesso empresarial. Lisboa: D. Quixote
- Lopes, A. (2012). Fundamentos da Gestão de Pessoas. Lisboa: Edições Sílabo.
- Pina e Cunha et al., M. (2015). Manual de Gestão de Pessoas e do Capital Humano. Lisboa: Edições Sílabo

Method of interaction
1 - Oral presentation supported by datashow in order to promote in-depth knowledge of HRM processes;
2 - Case study presentation and discussion, simulations and specifically tailored exercises.
3 - Assignment presentation (last sessions).

Software used in class
Not applicable.