Quality Management for Healthcare

Master's degree in Health Resources Management
5 ECTS; 1º Ano, 2º Semestre, 41,0 TP

Lecturer
- Natércia Maria Ferreira dos Santos

Prerequisites
Not applicable.

Objectives
On completion of the module the students should be familiar with ISO 9000 Standards and define work instructions and procedures; develop and implement quality assurance and control systems and implement statistical control systems.

Program
1 - Introduction - An historical overview of Quality.
2 - Quality Management Systems. Quality Assurance Standards. Standardisation of a quality system (NP 4433:2005).
3 - Certification. ISO Standards 9000. Accreditation - ISO 17025. Audits - ISO standard 19011
4 - Quality in Health Services.

Evaluation Methodology
Theoretical component: written test. Theoretical-practical component: report on literature search.
Final grade is the average of the two components. Minimum pass mark:10/20 in both components.

Bibliography
- Pires, A. (2007). QUALIDADE ? Sistemas de Gestão da Qualidade. Lisboa: Edições Sílabo
- Silva, A. e Varanda, J. e Nobrega, S. (2004). Alquimia da Qualidade na Gestão dos Hospitais. Cascais: Principia

Method of interaction
Lectures and practical classes supported by case study analysis and exercise solving.

Software used in class
Not applicable.