Quality Management

Chemical and Biochemical Engineering
4 ECTS; 3º Ano, 2º Semestre, 30,0 T + 30,0 TP

- Natércia Maria Ferreira dos Santos

Not applicable.

Students should acquire skills to develop and implement quality control and assurance systems, to analyze quality costs and implement statistical control systems.

1 - Introduction - The historical context of Quality.
2 - Quality management systems. Standards of quality assurance.
3 - Certification. Standard ISO 9000. Accreditation of entities. ISO 17025.
4 - Audits. Standard ISO 19011.
5 - Quality Cost Analysis.
6 - Implementation and analysis
of statistical process control.

Evaluation Methodology
Theoretical component: written test. Theoretical-practical component: literature review report.
Final mark is the average of the two components. A minimum score of 10 (out of 20) in each component is required to pass.

- Pires, A. (2007). QUALIDADE ? Sistemas de Gestão da Qualidade. Lisboa: Edições Sílabo
- Hoyle, D. (2005). ISO 9000 QUALITY SYSTEMS HANDBOOK. Oxford: Butterworth-Heinemann
- António, N. e Teixeira, A. e Rosa, A. (2016). Gestão da Qualidade - De Deming ao modelo de excelência da EFQM. Lisboa: Edições Sílabo
- Santos, G. (2013). Sistemas Integrados de Gestão - Qualidade, Ambiente e Segurança. Porto: Publindústria

Method of interaction
Explanatory lectures. Theoretical-practical classes: case studies and problem solving.

Software used in class
Not appicable.