Quality Management

Environmental and Biological Engineering
4 ECTS; 3º Ano, 2º Semestre, 30,0 T + 30,0 TP


Knowledge of basic statistics.

The students should gain skills to develop and implement quality control and assurance systems, to analyse quality costs and implement statistical control systems.

1 - Introduction - The historical context of Quality.
2 - Quality management systems. Quality assurance standards.
3 - Certification. Standard ISO 9000. Accreditation of entities. ISO 17025.
4 - Audits. Standard ISO 19011.
5 - Quality Cost Analysis.
6 - Implementation and analysis
of statistical process control.

Evaluation Methodology
Theoretical component: written test. Theorical/practical component: report on literature search.
Final mark is the average of the two components. A minimum of 10/20 in both components is required to pass.

- Pires, A. (2007). QUALIDADE ? Sistemas de Gestão da Qualidade. Lisboa: Edições Sílabo
- Hoyle, D. (2005). ISO 9000 QUALITY SYSTEMS HANDBOOK. Oxford: Butterworth-Heinemann

Method of interaction
Practical classes: case studies and application exercises.

Software used in class