Conflict Management and Negotiation

Human Resources Management and Organisational Behaviour
6 ECTS; 3º Ano, 2º Semestre, 60,0 TP + 15,0 OT

- Sílvio Manuel da Rocha Brito

Not applicable

Analyse conflict and its management for peaceful resolution of disputes.
Analyse conflict and draft relevant regulations.
Develop and promote ways of preventing conflict in organizations.
Solve conflicts in a constructive manner.

1. Conflict.
2. Constructive management of conflicts.
3. Negotiation.
4. Mediation.

Evaluation Methodology
Continuous assessment: case studies (60%) and written test (40%).
Exam-based assessment: written test.
An average mark of 10/20 exempts students from taking the exam.

- Crespo de Carvalho, J. (2013). Negociação. Lisboa: Sílabo
- Damasceno Correia, A. (2019). Manual de Negociação. (pp. 1-316). Lisboa: Lidel
- Cunha, P. e Leitão, S. (2012). Gestão Construtiva de Conflitos. (Vol. 1). (pp. 1-111). Porto: Edições Universidade Fernando Pessoa
- Kindler, H. (1991). A Gestão Construtiva dos Desacordos. (Vol. 1). (pp. 1-97). Lisboa: Monitor - Edições Para Profissionais

Method of interaction
Lectures focused on case analysis and discussion.

Software used in class