Publication in the Diário da República: Despacho nº 9182/2020 - 25/09/2020
4 ECTS; 3º Ano, 1º Semestre, 30,0 TP + 3,0 O , Cód. 964449.
Lecturer
- Ana Paula Gerardo Machado (1)(2)
(1) Lead Professor
(2) Teaching Professor
Prerequisites
Not applicable.
Objectives
1.Know the basic concepts and principles of Quality and apply them to organizational processes. Apply good communication rules.
2.Know the normative references for Quality, Environmental and Safety Management Systems and understand their framework and the benefit of Integrated Systems.
3.Understand and implement the requirements of NPENISO 9001 and NPENISO 17025, in the current versions: apply all requirements in the development of processes, procedures and documents. Know the principles of audits and apply them.
4.Implement measures for continuous improvement based on the PDCA cycle.
Program
1. Basic concepts about Quality.
2. Life cycle and fitness for use.
3. Evolution of the Quality Function in organizations.
4. Quality Management and Quality Support Systems
5. Portuguese Quality System.
6. Quality costs
7. Quality control
8. Framework and requirements of ISO Standards for Quality, Environment and Safety Management. Integrated systems.
9. Certification of companies and accreditation of laboratories.
10. Quality Tools.
11. Analysis of the requirements of NP EN ISO 9001 and NPENISO 17025, current version;
12. Implementation of Quality Management Systems (QMS) based on ISO 9001, current version.
13. Quality Audits.
14. Continuous improvement.
15. Importance of communication in the implementation of QMS
16. Importance of Leadership in the implementation of QMS
Evaluation Methodology
Continuous Assessment: A mandatory written assignment, to be completed in groups of three to four students. It is graded on a scale of 0 to 20 and accounts for 40% of the final grade. Within this assignment, the group report carries a 70% weight, while the individual presentation and defense account for 30%. The individual presentation and defense component is also graded on a scale of 0 to 20. Assignment Grade = (Report Grade × 70%) + (Defense Grade × 30%). There is also a written examination, graded on a scale of 0 to 20, which accounts for 60% of the final grade. Final Grade = (Written Exam Grade × 60%) + (Assignment Grade × 40%). Exemption from the final exam is granted if a student achieves a minimum score of 8 on the written examination and a total weighted grade of 9.5 or higher in the continuous assessment. Assessment by Examination (available in all exam periods): A mandatory written assignment, completed throughout the semesterincluding a presentation and defense as defined for the continuous assessmentis graded on a scale of 0 to 20 and accounts for 40% of the final grade. A written examination, graded on a scale of 0 to 20, accounts for 60% of the final grade. Final Grade = (Written Exam Grade × 60%) + (Assignment Grade × 40%). Students pass the course if they achieve a minimum score of 8 on the written examination and a total weighted grade of 9.5 or higher.
Bibliography
- Capricho, L. e Lopes, A. (2007). Gestão da Qualidade. Lisboa: RH Ed,
- Dafeo, J. (2016). Juran's Quality Handbook. (Vol. 1). Ohaio: McGraw-Hill Education
- Machado, A. (2020). Apontamentos Gestão da Qualidade. IPT: IPT
- Monteiro, , I. (2009). Apontamentos Gestão da Qualidade. (Vol. 1). IPT: IPT
- Ramos Pires, A. (2004). Qualidade-Sistemas de Gestão da Qualidade. Lisboa: Sílabo
Teaching Method
Expository and interactive classes with presentation of theoretical concepts and practical components with debate on the interpretations and methodologies proposed for quality assurance and management. Analysis of real cases.
Software used in class
Not applicable.
