Development of Interpersonal Skills

Bank Management and Administration
5 ECTS; 2º Ano, 2º Semestre, 30,0 T + 30,0 P


Not applicable.

On completion of the course the students must understand the processes involved in the dynamics of interpersonal relationships and the development of relational skills for varied contexts and situations.

1. Learning and self-assessment.
2. The establishment of goals.
3. Infrmation and Feedback.
4. Problem-solving and decision-making.
5. Interpersonal skills.
6. Instrumental skills.

Evaluation Methodology
Continuous Assessment: Team Group (30%)Resolution of practical cases (15%)
Intermediate Assessment: Test(55%)
Final Assessment: examination

- Simões, E. e Garrido, M. e Gonçalves das Neves, J. (2006). Manual de Competencias Pessoais, Interpessoais, e Instrumentais, Teoria e Prática. (pp. 1-539). Lisboa: Edições Sílabo

Method of interaction
Lectures and resolution of practical cases.

Software used in class