Gestão da Produção de Serviços Bancários
Gestão e Administração Bancária (Pós-Laboral)
4 ECTS; 1º Ano, 1º Semestre, 30,0 T + 30,0 P
The students should understand service-applied production management and banking operations and its peculiarities; be able to use decision-making models to design service production systems and be aware of the role of production in obtaining benefits.
1.Production Management and services
2.The banking environment - the developments in the sector
6.Decision Support Models
7.Production systems design
11.Service capacity management
12.Branch network management / Distance Channels.
Continuous Assessment: Test(100%). Minimum passing mark: 10/20
Examination: Written Test (100%).
Minimum passing mark: 10/20
- Pinto, J. (2006). Gestão de Operações na Indústria e nos Serviços. Lisboa: Lidel
Method of interaction
Theoretical and practical lessons
Software used in class