Bank Services Production Management

Bank Management and Administration
4 ECTS; 1º Ano, 1º Semestre, 30,0 T + 30,0 P

Lecturer

Prerequisites
Not applicable.

Objectives
The students should understand service-applied production management and banking operations and its peculiarities; be able to use decision-making models to design service production systems and be aware of the role of production in obtaining benefits.

Program
1.Production Management and services
2.The banking environment - the developments in the sector
3.Production Processes
4.Operations Strategy
5.Technology selection
6.Decision Support Models
7.Production systems design
8.Queueing
9.Facility layout
10.Work design
11.Service capacity management
12.Branch network management / Distance Channels.

Evaluation Methodology
Continuous Assessment: Test(100%). Minimum passing mark: 10/20
Examination: Written Test (100%).
Minimum passing mark: 10/20

Bibliography
- Pinto, J. (2006). Gestão de Operações na Indústria e nos Serviços. Lisboa: Lidel

Method of interaction
Theoretical and practical lessons

Software used in class