Inovação e Gestão da Qualidade

Administração Pública
5 ECTS; 3º Ano, 1º Semestre, 45,0 TP + 15,0 OT

Lecturer

Prerequisites
Not applicable.

Objectives
On completion of course the students should bve able to:
. incorporate organisations that have adopted TQM and continually improve quality management systems.
. develop a Quality System that meets the requirements of ISO Standard 9001:2008.
. have a structured approach to problems

Program
1. Definition and evolution of the quality concept 2. Quality gurus. 3. The Portuguese Quality System. 4. The analysis of ISO standard 9001:2008 in terms of processes and requirements. Application process for certification of the QMS. The QMS documentation. 5. QMS audits. 6. The seven classic tools, problem solving methods(PDCA); benchmarking 6.Quality costs

Evaluation Methodology
Theoretical and practical work with oral presentation.
Written test (minimum mark required is 7).

Bibliography
- Pires, A. (2004). Qualidade - Sistemas de Gestão de Qualidade. Lisboa: Edições Sílabo
- Gryna, F. e Juran, J. (1988). Juran's Quality Control Handbook. New York: Mcgraw-Hill

Method of interaction
Lectures and tutorials

Software used in class