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Administração Pública

Innovation and Quality Management

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Publication in the Diário da República: Adequação/Bolonha 2007/2008

5 ECTS; 3º Ano, 1º Semestre, 45,0 TP + 15,0 OT , Cód. 900227.

Lecturer

(1) Docente Responsável
(2) Docente que lecciona

Prerequisites
Not applicable.

Objectives
On completion of course the students should bve able to:
. incorporate organisations that have adopted TQM and continually improve quality management systems.
. develop a Quality System that meets the requirements of ISO Standard 9001:2008.
. have a structured approach to problems

Program
1. Definition and evolution of the quality concept 2. Quality gurus. 3. The Portuguese Quality System. 4. The analysis of ISO standard 9001:2008 in terms of processes and requirements. Application process for certification of the QMS. The QMS documentation. 5. QMS audits. 6. The seven classic tools, problem solving methods(PDCA); benchmarking 6.Quality costs

Evaluation Methodology
Theoretical and practical work with oral presentation.
Written test (minimum mark required is 7).

Bibliography
- Gryna, F. e Juran, J. (1988). Juran's Quality Control Handbook. New York: Mcgraw-Hill
- Pires, A. (2004). Qualidade - Sistemas de Gestão de Qualidade. Lisboa: Edições Sílabo

Teaching Method
Lectures and tutorials

Software used in class

 

 

 


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