Publication in the Diário da República: Despacho nº 10764/2011 - 30/08/2011
4 ECTS; 3º Ano, 2º Semestre, 30,0 T + 30,0 TP
- Natércia Maria Ferreira dos Santos
Students should acquire skills to develop and implement quality control and assurance systems, to analyze quality costs and implement statistical control systems.
1 - Introduction - The historical context of Quality.
2 - Quality management systems. Standards of quality assurance.
3 - Certification. Standard ISO 9000. Accreditation of entities. ISO 17025.
4 - Audits. Standard ISO 19011.
5 - Quality Cost Analysis.
6 - Implementation and analysis
of statistical process control.
Theoretical component: written test. Theoretical-practical component: literature review report.
Final grade is the average of the two components. A minimum score of 10 (out of 20) in each component is required to pass.
- Pires, A. (2007). QUALIDADE Sistemas de Gestão da Qualidade. Lisboa: Edições Sílabo
- Hoyle, D. (2005). ISO 9000 QUALITY SYSTEMS HANDBOOK. Oxford: Butterworth-Heinemann
Lectures. Theoretical-practical classes: case studies and problem solving.
Software used in class