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Gestão Turística e Cultural

Tour Operators and Travel Agencies

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Publication in the Diário da República: Despacho nº 14880/2013 de 15/11/2013

6 ECTS; 2º Ano, 1º Semestre, 30,0 T + 45,0 TP , Cód. 964155.

- João Pedro Tomaz Simões (1)

(1) Docente Responsável
(2) Docente que lecciona

Not applicable

- Provide knowledge and skills to understand the structure of tourism distribution;
- Make known the concepts and terminologies used by tourism intermediaries;
- Develop and market tourism packages;
- Know and master the global distribution system.
- Check flight availability
- Make airline reservations, including special requests and other optional features.
- Make changes to bookings made
- See rate notes - changes and cancellations
- Calculate the price of a trip
- Make travel budgets
- Issue electronic documents - tickets and EMD.

1. Tour Packages Programming
1.1 The tour program
1.2 Types of tour program
1.3 The package tour: concept and classifications
1.4 Terminology used to define the package tour
2. The Tourist Trade
2.1. Tour Operators
2.2. Tour Operators Vs Market Operators
2.3 Travel agencies: Attributes, competences and legislation
3. Global Distribution Systems (GSD)
3.1. The context of the GDS
3.2 The Global Distribution Systems
3.3. tourism distribution on the internet
4. Introduction to the Galileo GDS
4.1 Making a reservation
4.2 Schedule lookup: flight frequency and availabilities
4.3 Mandatory fields in the booking
4.4 Optional fields
4.5 Special services and seat reservation
4.6 Selling auxiliary services - shopping cart
4.7. Changes/cancellation of the reservation
4.8. Updating status codes
4.9. Divide Booking File
4.10. Rates
4.10.1 Query the Notes - restrictions for changes and cancellation
4.10.2 Booking Fares - different types of Fare Quote
4.10.3 Branded Fares
4.10.4. types of passengers
4.10.5. searching for the best fare - shopping
4.10.6. preparing quotes for customers.
4.11. Issuing Documents
4.11.1. familiarization with the fields of the ticket
4.11.2. Issuing electronic tickets;
4.11.3. Cancelling tickets;
5. Preparation and marketing of packages
5.1. The tourist production;
5.2 The design of the tourist circuit;
5.3 The tourist operation.

Evaluation Methodology
1. Continous Assessment:

1.1. Written test - 40% of the final grade - the student must obtain at least 7.5 points to remain in continuous assessment;

1.2. Practical assignment # 1 (group) - 40% of the final grade in continuous assessment;

1.3. Practical work # 2 (individual) - to be done in the classroom - is equivalent to 20% of the final grade in continuous assessment.

2. Exam season:

2.1. The grade in the written exam is equivalent to 100% of the grade for students who did not participate in the continuous assessment.

2.2. In the case of students who participated in the continuous assessment and failed, but whose works were successful, these will be included in the final evaluation (count 60% of the final grade), provided that the students are rated at least 7.5 in the final grade of the written exam (which will account for 40% of your final grade).

- Abranja, N. e Magalhães, C. (2018). Gestão de Agências de Viagens e Turismo. Lisboa: Lidel
- Archer, J. (2003). Manual of Travel Agency Practice. Oxford: Butterworth-Heinemann
- Chan, N. (2011). Circuitos turísticos - Programación y Cotización.. Buenos Aires: Ediciones Turísticas de Mario Banchik
- Holland, J. e Leslie, D. (2017). Tour Operators and Operations. Wallingford: CABI

Teaching Method
The practical classes will provide students with tools and knowledge essential to the specific activity of travel and tourism agencies, as well as training the student in Galileo Software.

Software used in class
Microsoft Teams; Zoom; Mendeley and Galileo




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