Publication in the Diário da República: Despacho nº 1887/2016 - 05/02/2016
6 ECTS; 3º Ano, 2º Semestre, 60,0 TP + 15,0 OT , Cód. 964035.
Lecturer
- Sílvio Manuel da Rocha Brito (1)(2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable
Objectives
Define conflict;
Identify the different types of conflict;
List the stages of conflict;
Identify causes and consequences of conflict;
Identify different styles of conflict management;
Define the stages of negotiation;
Identify and use different negotiation techniques.
Program
1. Conflict.
2. Positive conflict management
3. Negotiation
4. Mediation
Evaluation Methodology
Continuous assessment: case analysis (60%) and written test (40%). Those who obtain an average of 10 or more will be exempt from the final assessment.
Final assessment is a written exam.
Bibliography
- Crespo de Carvalho, J. (2013). Negociação. Lisboa: Sílabo
- Cunha, P. e Leitão, S. (2012). Gestão Construtiva de Conflitos. (Vol. 1). (pp. 1-111). Porto: Edições Universidade Fernando Pessoa
- Damasceno Correia, A. (2019). Manual de Estratégia Negocial. (Vol. 1). (pp. 1-317). Lisboa: Lidel
- Damasceno Correia, A. (2019). Manual de Negociação. (pp. 1-317). Lisboa: Lidel
- Kindler, H. (1991). A Gestão Construtiva dos Desacordos. (Vol. 1). (pp. 1-97). Lisboa: Monitor - Edições Para Profissionais
Teaching Method
The theoretical part of the course will be taught by means of the lecture method. The practical component will involve analysis of case studies and problem-solving activities.
Software used in class
