8 ECTS; 1º Ano, Anual, 24,0 T + 12,0 PL + 12,0 TP + 8,0 S + 32,0 OT + 10,0 O , Cód. 20154.
Lecturer
- Nuno José Valente Lopes Madeira (2)
- Luís Miguel Lopes de Oliveira (2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Objectives
1. Be familiar with the business processes of an organisation
2. Be acquainted with and manage, in an integrated manner, all resources of an organisation (human or material)
3. Be familiar with ITIL and processes of an IT department; Computer Security - law and legislation. Align IT with Business.
Program
a) Business Process Management Modelling
b) Technology and Operations (Asset Management and Maintenance)
c) Regulations and good practices in Information Technologies
d) Processes and Services in Information Technologies
Evaluation Methodology
Bibliography
- ZACHMAN, J. (2011). A Framework for Information Systems Architecture. International Standardization Organization ISO: ISO
Teaching Method
Software used in class
IBM Maximo Asset Mangement
IBM Websphere BPM Business Process Management.
