Process Management and Optimisation

Human Resources Management and Organisational Behaviour
5 ECTS; 2º Ano, 1º Semestre, 60,0 TP + 15,0 OT

Lecturer
- Cristina Maria Mendes Andrade

Prerequisites
Not applicable

Objectives
On completion of this module the students should have acquired the basics of:
1. processes and process management
2 . planning and network-based project management
3. optimization processes
4. Microsoft Project

Program
1. Introduction to processes and process management
2. Concepts of management and process management structures
3. Process management and value chain
4. Optimization processes

Evaluation Methodology
Continuous assessment: Closed-book test covering all subject matters taught (60%, min. 6/20), 1 mandatory project (30%) + 1 mandatory group project (10%). Final assessment: Written test (70%, min. 6/20)and practical assignment (30%).

Bibliography
- Silva, M. (2014). Microsoft Project 2013. (pp. 1-416). Brasil: Edições FCA, ISBN 978-972-722-783-9.
- Da Silva, L. (2015). Gestão e Melhoria de Processos. Conceitos, Técnicas e Ferramentas. (pp. 1-152). Rio de Janeiro, Brasil: Brasport Livros e Multimídia Lda, ISBN: 9788574527499.
- Quezado, C. e Palvarini, B. (2013). Gestão de Processos voltada para resultados. (pp. 1-130). Brasil: eBook Kindle
- Prado, D. (2015). PERT/CPM (Gerenciamento de Projetos). (Vol. 4). (pp. 1-1). Brasil: Falconi, eBook Kindle, ISBN: 978-85-98254-73-9.

Method of interaction
Lectures focusing on theoretical, abstract aspects and its application. Practical sessions focus on individual problem-solving using Microsoft Project.

Software used in class