Process Management and Optimisation


Human Resources Management and Organisational Behaviour, Publication in the Diário da República - Despacho nº 1887/2016 - 05/02/2016

5 ECTS; 2º Ano, 1º Semestre, 60,0 TP + 15,0 OT

- Cristina Maria Mendes Andrade

Not applicable

At the end of this curricular unit students should:
1. have fundamental ideas about processes and process management
2. get a basic understanding of network planning and project management
3. Get a basic understanding of optimization processes
4. Be able to work with Microsoft Project

1. Introduction to processes and process management
2. Concepts of management and process management structures
3. Process management and value chain
4. Optimization processes

Evaluation Methodology
Continuous assessment: Closed-book test covering all subject matters taught (60%, min. 6/20), 1 mandatory project (30%) + 1 mandatory group project (10%). Final assessment: Written test (60%, min. 6/20), practical test (30%)* and mandatory group project assignment (10%)*.
* please consult observations

- Silva, M. (2014). Microsoft Project 2013. (pp. 1-416). Brasil: Edições FCA, ISBN 978-972-722-783-9.
- Da Silva, L. (2015). Gestão e Melhoria de Processos. Conceitos, Técnicas e Ferramentas. (pp. 1-152). Rio de Janeiro, Brasil: Brasport Livros e Multimídia Lda, ISBN: 9788574527499.
- Quezado, C. e Palvarini, B. (2013). Gestão de Processos voltada para resultados. (pp. 1-130). Brasil: eBook Kindle
- Prado, D. (2015). PERT/CPM (Gerenciamento de Projetos). (Vol. 4). (pp. 1-1). Brasil: Falconi, eBook Kindle, ISBN: 978-85-98254-73-9.

Method of interaction
Lectures focusing on theoretical, abstract aspects and its application. Practical sessions focus on individual problem-solving using Microsoft Project.

Software used in class
Microsoft Project